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The towbars’ brands available on our site are: Atnor, Bosal, GDW, Imiola, Lafuente, Peruzzo, Saris, Siarr Westfalia, Umbra Rimorchi, Witter.

Find all our brands on : https://www.carpratik.com/en/carpratik-our-products.html

In the "Towbars" section select the brand of your vehicle, the model and finally the model year. All the products appearing on the site are compatible with your vehicle.

If you have any doubts, our experts can help you quickly via our contact form.
To do so :

> Click on « CONTACT CUSTOMER SERVICE » then select « Advice on the choice of a product » and complete the form.

In the pack, you will find a towbar compatible with your vehicle as well as the connection harness necessary for the proper functioning of your trailer hitch. It is also possible to order the hitch and the harness separately.

Yes, in all cases you can install a coupling device. Moreover, most of the specific beams allow to deactivate automatically the noise nuisance caused by the reversing radars. For the automatic deactivation of the reversing radars, it will be enough to order the beam which was conceived for that.

If you have any doubt, our experts can help you quickly, via our contact form. To do this :

> Click on « CONTACT CUSTOMER SERVICE » and then select in subject « A technical information » and complete the form.

Each hitch model supports a certain weight. You can find this characteristic in the details of each product sheet. The information is visible in the table of the product sheet under the name of « Maximum towable load by the vehicle »

Carpratik provides a list of professional garages at everyone's disposal so that the customers can have their hitch installed quickly and in all confidence. To find them, nothing easier:

For that, you just have to click on the following link : en/approved-fitting-centres.html

It is possible to geolocate yourself by entering your address in order to obtain the list of our partner garages closest to your home. Please note that the packages are delivered against a signature, so it is preferable to order your towbar and have it delivered to your home before making an appointment with a garage.

The ball joints are different depending on the hitch, nevertheless our team will quickly confirm whether the ball joint is compatible with your hitch.

All you have to do is send us your information via our contact form.

To do so :

> Click on « CONTACT CUSTOMER SERVICE » then select « Advice on the choice of a product » and complete the form.

The keys are different according to the barrels, nevertheless our team will quickly confirm which the set of keys are compatible with your hitch.

To do so :

> Click on « CONTACT CUSTOMER SERVICE » then select « Advice on the choice of a product », in the subject line, click on « accessory » to send us your request.

Do you only want to buy mounting arms, a set of spacers, a plug or any other hitch accessory ?

In order for our professional advisors to send you the right item for your fitting, simply send us your request.

> Click on « CONTACT CUSTOMER SERVICE » then select « Advice on the choice of a product », click on « accessory » to send us your request.

The specific beam brands available on our site are : Jaeger and ECS.

Find all our beam brands on : https://www.carpratik.com/en/carpratik-our-products.html

In the "Hitches and harnesses" section, select the brand of your vehicle, the model and finally the manufacturing period. All the products appearing on the site are compatible with your vehicle.

If you have any doubts, our experts can help you quickly, via our contact form.
To do so, please :

> Click on « CONTACT CUSTOMER SERVICE » then select « Technical information » as the subject and complete the form.

There are adapters from 7-pin to 13-pin and vice versa.

You can find all our adapters : https://www.carpratik.com/en/catalogue-adapter-7-pin-connector.html

To correctly choose the right harness for your vehicle, go to our blog section « Universal or specific harness ? Which one to choose? » :
https://www.carpratik.com/blog/conseil-faisceau-universel-ou-specifique-lequel-choisir/

To choose the right harness for your vehicle, go to our blog section « What is the difference between a 7-pin and a 13-pin harness ? » :
https://www.carpratik.com/en/catalogue-adapter-13-pin-connector.html

The brands of roof racks available on our site are : Green Valley, Mont Blanc.

Find all our brands on : https://www.carpratik.com/en/carpratik-our-products.html

In order to help you choose your roof racks, our team of professionals have written a complete article to help you make the right choice : https://www.carpratik.com/blog/comment-choisir-ses-barres-de-toit/

In the "roof racks" section, select the brand of your vehicle, the model and finally the publication period. All the products appearing on the site are compatible with your vehicle.

If you have any doubts, our experts can help you quickly, via our contact form.
To do so :

> Click on « CONTACT CUSTOMER SERVICE » then select « Advice on the choice of a product » and complete the form

A roof with openwork longitudinal bars has a gap between the car roof and the longitudinal bar. There are no other original fixing points (no threads on the roof). The roof bars are fixed around the longitudinal bars via a lockable clamping system.

On the contrary, a roof with longitudinal bars without openings does not have any space between the roof of the car and the longitudinal bar. Also, there are no other original fixing points (no threads on the roof). The roof bars are fixed on the longitudinal bars via a clamping system.

Here, it is a roof on which you can hang your roof bars directly on the fixing points provided for this purpose. On most cars, they are located near the doors and are covered by a cover. Sometimes the door must be opened directly, and the rubber removed to find the threaded holes.

Each model of a roof bar supports a certain weight. You can find this characteristic in the details of each product sheet.

The brands of roof boxes available on our site are: Mont Blanc, Polar, Green Valley and Camtek.

In order to choose your roof box, several criteria are essential to check. To help you make your choice we highlight the following information :

You can find all our roof boxes by following the link : https://www.carpratik.com/en/catalogue-roof-boxes.html

The brands of Bike carrier available on our site are: Atera, Amos, GDW, Green Valley, Lafuente, Mont Blanc, Perruzo, Saaris, Thule, Westfalia and Witter. Find all our brands of Bike carrier on : https://www.carpratik.com/en/carpratik-our-products.html

Carpratik offers you solutions allowing :

In order to help you choose your bike rack, please find a complete article to help you make the right choice : https://www.carpratik.com/blog/comment-choisir-un-porte-velo/

In the Bike Rack section, select the type of bike rack and the number of bikes you want to carry. You will then be able to refine your search according to the desired features (folding bike rack, tandem bike rack, electric bikes, anti-theft device...).

Each model of bike rack supports a certain weight. You can find these characteristics in the details of each product sheet.

Carpratik displays the availability of each item.
There are 3 possibilities: "Available", "Available from" or "On order". "On order" means that the product needs to be produced. It is possible for us to inform you about the waiting time.
To do so :

> Click on « CONTACT CUSTOMER SERVICE » then select in the subject line « Availability of a product » and enter the reference.

All the products available on the Carpratik website have been tested and approved by our equipment manufacturers according to the European standards in force (CE, TÜV, ISO 9001, R55, SO/TS 16949, City crash test...) to guarantee your safety. You can find all the information concerning the approvals of our equipment manufacturers:

https://www.carpratik.com/en/carpratik-our-warranties.html

We offer to all our customers discounts directly charged on the articles, in addition to that, we offer discount codes to be found here :

https://www.carpratik.com/en/carpratik-promotions.html

You can access your customer area to check the status of your order. If this is your first order, it is possible that your mailbox does not yet recognize our brand and transfers the emails to the "junk mail" (spam) folder.

If you wish to find your invoice, you can follow one of these two simple ways :

It is possible to retrieve your order number from :

If you have made the same order several times, you can contact our customer support team to help you.

To do so :

> Click on « CONTACT CUSTOMER SERVICE » then select « A payment » in the subject line and complete the form.

In this case, you simply need to send us your request via our contact form.

To do so :

> Click on « CONTACT CUSTOMER SERVICE » then select « Help & Support » in the subject line and complete the form.

If you seek help with the proper functioning of your item, our experts will be able to help you.

To do so :

> Click on « CONTACT CUSTOMER SERVICE » then select « Help & After Sales Service » in the subject line and complete the form.

If you wish to return your order, simply send your request to our customer service via our contact form :

> Click on « CONTACT CUSTOMER SERVICE » then select « Help & After Sales Service » and complete the form.

If you wish to make a remark or a complaint, you can contact our advisers to help you deal with your request.

To do so :

> Click on « CONTACT CUSTOMER SERVICE » then select « Help & After Sales Service » and complete the form

Yes, in order to allow you to pay at your own pace, Carpratik offers you the possibility to pay by credit card in 3 instalments without additional costs.

You can find all the information about the 3 times without expenses / 3 instalments without additional costs here :
https://www.carpratik.com/en/carpratik-payment-terms.html

Firstly you need to choose the method by transfer while ordering, once this is done, the order request is taken into account.

In order to validate the order, all you have to do is follow the steps indicated on the site by making the transfer with the order number as a reference.

Once this step is done, and for a faster processing, you just have to send us the proof of transfer by mail to contact@carpratik.com with the order number as the subject.

You can find our terms of payment by following this link :
https://www.carpratik.com/en/carpratik-payment-terms.html

The bank check must be payable by a bank domiciled in Metropolitan France.

Steps to follow :

As soon as your payment is validated, your order will be shipped.

This method of payment can generate additional delays due to the processing time of the bank.

You can find our terms of payment by following this link :
https://www.carpratik.com/en/carpratik-payment-terms.html

Payments may be declined for a variety of reasons, including :

> Click on « CONTACT CUSTOMER SERVICE » then select « Payment » in the subject line and complete the form.

On average the time between the expedition and the delivery, in the territory of France lasts from 3 to 5 working days.

You can find all our delivery conditions here :
https://www.carpratik.com/en/carpratik-delivery-terms.html

The standard delivery fee (hitch, bike carrier, roof box, roof bar, tires...) is 14,90 €.

The delivery costs for beam and accessories alone are 6,90 €.

You can find all our delivery conditions here :
https://www.carpratik.com/en/carpratik-delivery-terms.html

Unfortunately, there is no possibility to pick up your order directly in our company headquarters or warehouses. We distribute our products only through our site www.carpratik.com. Deliveries are made to the address of your choice within an average of 72 hours. Please find our delivery conditions here : https://www.carpratik.com/en/carpratik-delivery-terms.html

In order to fulfil your order as quickly as possible, Carpratik sets up an automatic transmission of the orders towards our warehouses.

As soon as the payment is validated, the delivery address cannot be modified. It is up to you to check the delivery information before validating.

You can find all our delivery conditions here :
https://www.carpratik.com/en/carpratik-delivery-terms.html

Yes, it is possible. When placing your order, after having created your customer account with your main address, Carpratik offers to add a new delivery or billing address to help you with your needs.

You can find all our delivery conditions here :
https://www.carpratik.com/en/carpratik-delivery-terms.html

The priority of the shipping warehouses is to send the orders to you, so it sometimes happens, especially during busy periods, that the tracking numbers are transmitted with a little more delay while the order has been shipped.

If you have ordered several items, it is quite possible that these products are available in different warehouses, your order is however recorded normally. In order to shorten the delivery time, the products are shipped from the shipping warehouses and the delivery is then done in several packages and possibly on different dates.

You need to contact a professional garage in order to know their rates and their availability for the installation.

To do this, simply click on the following link : https://www.carpratik.com/en/approved-fitting-centres.html

It is possible to geolocate yourself by entering your address in order to obtain the list of our partner garages closest to your home. Please note that the packages are delivered against a signature, so it is preferable to order your hitch and have it delivered to your home before making an appointment with a garage.

The average price is generally between 150€ and 250€, however it varies according to the fitter and the category of your vehicle.

In order to know the exact price of the assembly of your hitch, we invite you to contact the independent garage nearest to you. You can find it in by our geolocation option in the "assembly" section which you will find by following this link:

https://www.carpratik.com/en/approved-fitting-centres.html

If you want to be part of our network of partner installation centers, you just have to send us the following information via our contact form which is just below :

> Click on « CONTACT CUSTOMER SERVICE » then select « Become a partner garage » and complete the form.